Shipping

Orders placed Monday – Friday

1. Orders & payment received BEFORE 11 am PST, will be sent same day.
Tracking codes will be sent same day after 4:00 pm PST

2. Orders & payment received AFTER 11 am PST, will be sent the following business day.
Tracking codes will be sent next day after 4:00 pm PST

*Please note, eTransfers can take a few hours to process and we will not ship out any orders before payment is received.

Orders placed Friday afternoon, Saturday, and Sunday

Payments will be accepted, but orders will not be shipped until Monday.
Tracking codes will be sent the following Monday after 4:00 pm PST.

We charge a flat rate fee of $15 for all orders below $110. All orders are shipped via express shipping and comes with a tracking number. Shipping is FREE for any orders over $110.

Shipment arrival depends on where you are located in Canada. Typically, packages are estimated to arrive at your door within 2 to 3 business days via Xpresspost. You can be assured that your order is of the up most priority when it comes to the arrival of your order.

We package your orders in smell-proof vacuum sealed bags and deliver in a discreet package.

No. We ONLY ship within Canada.

Yes. We accept orders anywhere in Canada.

Unfortunately, at this time, all orders must be placed online and shipped to you.

Contact us via email at contact@thepotvault.com immediately if you have not received your order and we’ll start a trace with Canada Post to locate your package.

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email contact@thepotvault.com. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

Typically, if the tracking number does not work it could be 2 likely circumstances;

1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day
2. Please ensure that the tracking number is typed in correctly.
You can contact us on our live chat for any further assistance.

THE POT VAULT

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